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Testimonials

  • Customer Service:

    helpful and competent

    Shipping Speed:

    within a couple of days of the order

    Products:

    the Tsurumi pump is strong and long-lasting

    Prices:

    very competitive

  • Customer Service:

    Very good.

    Shipping Speed:

    Very good.

    Products:

    Excellent

    Prices:

    Excellent

  • Customer Service:

    I need my 1/2 HP pump to be service or replaced because it was not pumping correctly and all I had to do was call and I shipped it out then just within one week I revived my new pump! Great help from the CS team,

    Shipping Speed:

    Shipping was great! I was expecting a longer ship date because of the weight but it came in within 5 BD

    Products:

    I own 4 pumps (2 1/2HP, 2 1/4HP) and they all have preformed efficiently and reliably. Only one of my pumps had a problem so I sent it back and they had a new one on my door step in no time!

    Prices:

    I think their prices are very competitive for the quality of the product and the support team they offer!

  • Customer Service:

    excellent

    Shipping Speed:

    as promised - on time and accurate

    Products:

    excellent

    Prices:

    fair and square

  • Customer Service:

    All assistance was delivered quickly, professionally, and accurately.

    Shipping Speed:

    Excellent Shipping speed.

    Products:

    Soild and reliable Products.

    Prices:

    Prices are a bit on the high side, but you get a solid product; therefore, the prices are reasonable.

  • Customer Service:

    excellent

    Shipping Speed:

    fast

    Products:

    great

    Prices:

    reasonable

  • Customer Service:

    The best pumps for my pond. I have other pumps that did not last long. Going on 4 years now, in constant use.

  • Customer Service:

    Your customer service is wonderful and attentive

    Shipping Speed:

    Things are shipped out when promised and on time

    Products:

    Love your pumps

    Prices:

    Your prices are very competitive

  • Customer Service:

    I explained to them what I needed they knew exactly what I needed.

    Shipping Speed:

    We received it within a few days was very pleased with the shipping.

    Products:

    Works great needed to pump out a tremendous amount of water from a basement it went so quickly.

    Prices:

    Price was very reasonable.

  • Customer Service:

    Customer service was excellent.

    Shipping Speed:

    Shipping speed was 3 to 5 days at standard rate.

    Products:

    Best sump pump I have ever had. I am 57 years old.

    Prices:

    Prices were very fair.

  • Customer Service:

    Timely and thorough

    Shipping Speed:

    Meet or beat schedule

    Products:

    Being in the "service" industry...we rarely hear customer complaints or dissatisfaction with Tsurumi Pumps. We have replaced other brands with Tsurumi in the past. When needed, parts are readily available when we do need them.

    Prices:

    VERY competitive for what you are getting.

  • Customer Service:

    Great customer service

    Shipping Speed:

    Super fast shipping

    Products:

    Best pump on the market

    Prices:

    Fair pricing

  • Customer Service:

    I had to replace a pump a few years back and the customer service was fantastic.

    Shipping Speed:

    Impressive

    Products:

    The old model pump only lasted a few seasons but it was replaced with the new model that has been going strong for years.

    Prices:

    The prices are reasonable and the product is worth it.

  • Customer Service:

    Excellent customer service.

    Shipping Speed:

    Very good considering they are on the east coast.

    Products:

    Excellent Tsurumi pumps.

    Prices:

    Prices are very reasonale. I've referred several friends on mine already.

  • Customer Service:

    Have had no need for service at this point.

    Shipping Speed:

    Very fast. Appreciated when you need a pond pump to replace the old one.

    Products:

    Dependable. I bring it in for the winter, but each spring it keeps on pumpin'.

    Prices:

    Competitive.

  • Customer Service:

    website worked well

    Shipping Speed:

    pump was received on-time as promised

    Products:

    3 years and working well

    Prices:

    competitive

  • Customer Service:

    I ordered on the web and did not require customer service.

    Shipping Speed:

    The product arrived promptly and well-packed.

    Products:

    My first Tsurumi pump, used continuously in a fish pond during the growing season in Maryland, lasted 7 years with no maintenance required. I replaced it with an identical Tsurumi pump in March 2013.

    Prices:

    The pump is somewhat pricey, but amortized over its life it is a fine deal.

  • Customer Service:

    Customer Service was great, I called and inquired and received the right answers immediately.

    Shipping Speed:

    Shipping was good, reasonable and fast.

    Products:

    Love the product, bought in Nov of 2011 and it's still going. I hope I don't jinks it though :(

    Prices:

    Prices are a little more expensive but I think it's worth it.

  • Customer Service:

    Service was the best!

    Shipping Speed:

    Shipped fast.

    Products:

    Pump is providing better flow that I expected.

    Prices:

    After researching other pump companies, I found these to be the best.

  • Customer Service:

    Great! I bought a house that was already using a tsurumi pump in the koi pond. It failed so I purchased another one. That pump failed as well, but was replaced under warranty. Customer service assisted me to create more head on the pump which is most likely causing the failures. I have my fingers crossed this corrects the issue. Customer service was great and turn-around a new pump was very fast.

    Shipping Speed:

    As expected for a heavy box shipped standard.

    Products:

    I'm withholding judgement until I can get some years of life on the pump with the head pressure arbitrarily adjusted with a ball valve.

    Prices:

    Assume years of life, the price is well worth not dealing with failures. Still needs to be proven to me.

  • Customer Service:

    Excellent

    Shipping Speed:

    Instant shipping so pumps are received in about a week

    Products:

    The highest quality energy efficient water pumps on the market

    Prices:

    Unbeatable prices.

  • Customer Service:

    FANTANSTIC . THE POND COMPANY SOLD ME A PUMP THAT KEPT BLOWING UP SO I CALLED AND SPOKE TO A REP HE TOLD ME THE POND CO WAS SELLING ME A PUMP THE WAS LARGER AND MORE COSTLY THAN WHAT WAS NEEDED SO I BOUGHT THE RECOMMENDED ONE AND HAVE HAD NO PROBLEMS SINCE THEN

    Shipping Speed:

    ON TIME AND FAST

    Products:

    BEST PUMP ON THE MARKET WHEN USED THE RIGHT WAY

    Prices:

    VERY REASONABLE COMPARED TO SIMILER PRODUCTS

  • Customer Service:

    Supper friendly and casual. No pressure sales, just knowledgeable.

    Shipping Speed:

    Had my pump in 3 days

    Products:

    We have a waterfall feature that is run by a tsurumi pump. We run it 24/7 365 days a tray and love it. When it dips below freezing it creates an ice venue on the rocks that is spectacular. This pump rocks!

    Prices:

    Great pricing.

  • Customer Service:

    Excellent customer service. They listen carefully to you and were always willing to help solve your problem. They kept in contact with me and kept me informed about all repairs being made. If a problem arises they fix it.

    Shipping Speed:

    Very quick shipping within a day or two at the most.

    Products:

    My Tsurumi pond pump works great and I am so gladd I purchased it from Tsurum Pump Sales. I will definitely do business again with them.

    Prices:

    Lowest prices I have seen for quality pumps and they stand behind their products 100%

  • Customer Service:

    Excellent customer service. There were no problems with my order.

    Shipping Speed:

    I received the Tsurumi pump very promptly.

    Products:

    Tsurumi pumps have served me very well for my koi pond for the past 15 years. I would not use anything else.

    Prices:

    After doing a search on the Internet I couldn't find any better price for the pump I needed. Very good prices.

  • Customer Service:

    always have the pump i am looking for

    Shipping Speed:

    fast and efficent shiped same day

    Products:

    always consider tsurumi first

    Prices:

    best on the net

  • Customer Service:

    Excellent

    Shipping Speed:

    Excellent

    Products:

    Had a problem with a pump and it was replaced with no problem

    Prices:

    Competitive

  • Customer Service:

    As advertised and quick service

    Shipping Speed:

    FAST

    Products:

    Had pump for about a year now and NO PROBLEMS.

    Prices:

    Very Competitive. About to buy a second pump for my pond as I have two pumps / waterfalls.

  • Customer Service:

    I ordered over the internet, found the right replacement pump from the model # of the old pump which lasted for 8 years.

    Shipping Speed:

    I ordered the pump on tuesday at 4:00 pm, it arrived at my home at 4:00 pm on thrusday. Very fast service, and I had the new pump running by 5:00 pm.

    Products:

    This tsurumi pump model 50pn2.4s runs two water falls and feeds water for 50 fish

    Prices:

    This tsurumi pump was the best for the price I looked at home building stores in the area could not found anything comparable for the price and i checked a lot of stores .

  • Customer Service:

    Clean, simple with the best price and no hassle.

    Shipping Speed:

    Quick and free- the gold standard for commercial/industrial suppliers.

    Products:

    The best price and great products.

    Prices:

    Just a little lower with free shipping means this is the place to buy the pumps you need every time, without worry they'll raise their prices above other options.

  • Customer Service:

    No problems therefore no contact

    Shipping Speed:

    Very quick

    Products:

    Top quality pumps

    Prices:

    Among best I've found

  • Customer Service:

    My first experience with Tsurumi Pump Sales was when the impeller on my water garden pump was broken. They had the part in stock and shipped it immediately. A couple of years later, my entire pump gave out. Tsurumi Pump Sales had a new one at my door in 3 days. Excellent service and prices.

    Shipping Speed:

    Greased lightning.

    Products:

    I would not order a Tsurumi pond pump anywhere else. Excellent quality pump and a great dealer.

    Prices:

    Prices are economical, better than I found from other suppliers; and, their shipping was extremely reasonable.

  • Products:

    Had a pond installed 2001 went with contractors pump and others average life 6months until I tried Tsurumi have had it operating now for over 4 years. Even though it was about twice the price of the others it has lasted 8-10 times as long and no problems. Easy to maintain and dependable for my fish.

    Prices:

    Considering the quality a great buy.

  • Customer Service:

    Customer service is the very best I have ever seen. When my koi pump failed you shipped me a new one prior to getting my return. Above and beyond in terms of customer service.

    Shipping Speed:

    Outstanding. Shipping within hours of my initial order

    Products:

    They are the best! Commercial quality!!

    Prices:

    Your outstanding prices and technical support was the reason I chose you to begin. Thanks. Bill

  • Customer Service:

    Working with Eli has always been a pleasure. He makes it easy to quickly get the exact pump we need.

    Shipping Speed:

    Very good.

    Products:

    We repair decorative pond fountains and have found the Tsurumi pumps to be excellent quality, long-lasting, and easy to install.

    Prices:

    Competitive

  • Customer Service:

    Friendly knowledgable staff.

    Shipping Speed:

    Fast ship

    Products:

    Long-lasting, energy efficient pumps.

    Prices:

    Very competitive prices

  • Customer Service:

    fast and efficient, people who are people friendly , and now their products

    Shipping Speed:

    ordered the pump, received it in two days. I was happy and so were my fish !

    Products:

    very well built, pump 's guarantee is awesome, stand by your guarantee and replaced our pump with a new one

    Prices:

    prices were unbelievable, much less than at the local pond store

  • Customer Service:

    Great service and very helpful

    Shipping Speed:

    I got my pump in just a few days...I needed it asap and it came in plenty of time.

    Products:

    I LOVE MY PUMP...I will never buy anything but a tsurumi pump..I made the mistake of buying another brand..it went out in 6 months..I will never switch again..BEST PUMP EVER MADE.We have one in our big pond and it's going on 20 years old...no need to say more.

    Prices:

    Great price for the product,,,the old saying you get what you pay for is so true.When you buy a tsurumi your buying the best and with a koi pond I want reliability and it works for YEARS to come.

  • Customer Service:

    Can't remember who I talked to. very helpful & informative on selecting the right pump for the job.

    Shipping Speed:

    Shipping is fast.

    Products:

    Tsrumi pump still going strong. other pumps have died at the 1 year mark.

    Prices:

    Best price, that is why I purchased.

  • Customer Service:

    When I called in to order a new replacement pump, customer service was very helpful with making sure I ordered the proper pump.

    Shipping Speed:

    Once the pump was ordered I received it within days as I was told.

    Products:

    I have used Tsurumi pumps in multiple applications for ponds and they have always worked excellent. I recommend them to everyone I can.

    Prices:

    The prices are fair in comparison to how they outlast other pumps. I believe they are well worth the price paid.

  • Customer Service:

    customer service is fantastic

    Shipping Speed:

    my pump was shipped promptly

    Products:

    am on my third tsurumi pump in 24 years, simply the best

    Prices:

    bought the last one here because your prices couldn't be beat by the other online stores

  • Customer Service:

    Very good Web site. I haven't had problems with the pumps, so I haven't had to call service.

    Shipping Speed:

    Excellent - received in 3 days.

    Products:

    Have owned 2 series PU2.15 pumps for a 7,500 gal pond and waterfall, both have operated flawlessly for years at 24 and 12 hours per day, while being economical to run.

    Prices:

    Excellent value for quality and service.

  • Customer Service:

    Wow..I called to ordered my new pump and it was delivered the next day as promised!! The gentleman on the phone was terrific! Very nice and helpful!

    Shipping Speed:

    PERFECT!!!!!!!!!!!!

    Products:

    Just what I needed. No problems..just popped out the old one and put in the new one and the pond was up and running better than ever

    Prices:

    BY FAR..the best price on this pump I could find anywhere!! VERY VERY pleased!!!

  • Customer Service:

    Problem with pump and asked for help. Got a brand new pump one week late and no questions asked. Great professional service!

    Prices:

    Best prices on the internet for tsurumi pumps.

  • Customer Service:

    Great service

    Shipping Speed:

    Amazing shipping came in much less time than I imagined

    Products:

    excellent quality

    Prices:

    good prices

  • Customer Service:

    Your customer service was very good.

    Shipping Speed:

    Shipping speed was unbeliveable. Took only 2 days to recieve the pump

    Products:

    Product was just what we were looking for. This is the second pump we had.Great product.

    Prices:

    Your prices were in line with other places we shopped. Thank you

  • Customer Service:

    I ordered my Tsurumi pump on line, appx 30 minutes later I got a call to confirm my info..

    Shipping Speed:

    I received my pump in 2 days...

    Products:

    You have every I pump I use

    Prices:

    The Prices are excellent, I'll be back

  • Customer Service:

    Very easy to deal with.

    Shipping Speed:

    Very prompt delivery

    Products:

    Excellent product

    Prices:

    Lowest price I found & free shipping

  • Products:

    Best pump I ever used

    Prices:

    competative

  • Customer Service:

    I order a tsurumi pump just over a year ago..the pump arrived within a few days..

    Shipping Speed:

    pump arrived within a few day of order

    Products:

    I like the tsurumi pump, but I have had to replace 2 for my pond within the past 5 years..

    Prices:

    price are very compareable... lowest one of the reason I purchased from you.

  • Customer Service:

    Service was top notch

    Shipping Speed:

    Amazed at how fast I received my pump

    Products:

    This is my second Tsurumi pump for my pond. I think its a fantastic product; last one lasted 8 years working year-round.

    Prices:

    Best price I found on web

  • Customer Service:

    The gentleman that I spoke to was very professional.

    Shipping Speed:

    I recieived my product the next day...excellent shipping.

    Products:

    I ordered the product based on a recommendation from someone who had purchased the product himself...he was very pleased with the product.

    Prices:

    I feel that the pricing was very reasonable.

  • Customer Service:

    Great had a little issue. Answered the problem right away

    Shipping Speed:

    Rather speedy I thought received quicker than thought

    Products:

    Had one prior for fourteen years

    Prices:

    Cheaper than many other places that handle product

  • Customer Service:

    Great service

    Shipping Speed:

    Faster then expected

    Products:

    2nd one first burnt out after 5 years. Husband didn't do proper upkeep

    Prices:

    Price is good

  • Customer Service:

    OUTSTANDING!

    Shipping Speed:

    Excellent

    Products:

    I have owned these pumps for over 10 years and would not consider another brand.

    Prices:

    very competitive.

  • Customer Service:

    Excellent

    Shipping Speed:

    Ok

    Products:

    Tsurumi Hs4 with agetator is doing the job, and is reliable.

    Prices:

    Best I have found on Internet.