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Customer Service

Why buy from TsurumiPumpsales.com?
TsurumiPumpSales.com is the largest stocking Tsurumi Distributor in the country. Besides our vast inventory, which includes various sump and pond pumps, NO ONE knows pumps like we do. TsurumiPumpSales.com is not only a shopping site, we will walk you through all the steps of choosing the correct pump for your application. We have over 35 years of pump industry experience. Our award winning customer service is second to none. We look forward to earning your trust and your business.
Shipping & Delivery
Because of our vast inventory, 99% of all orders placed before 3:30PM EST (on weekdays, holidays do not apply), on our website or over the phone will be shipped the same day. We ship all of our products via UPS and as always, all orders over   $ 200 will ship free of charge. Free Shipping does NOT apply to Hawaii or Alaska.
Privacy & Security
Your privacy and security is our upmost concern, TsurumiPumpSales.com will NEVER sell, give or share your information with anyone. All information obtained from our records is secured by the highest level of security available. Our website is secured by both Versign and Authorize.net. These companies are the top of their  security fields. Our site is encrypted and protected with 256 SSL.
Returns & Replacements
Returns are only accepted if the item received is defective from the manufacturer when first installed (pump would need to be returned within one week after receiving it), in those cases, a replacement pump will be issued. There will be a 15% restocking fee & cost of shipping for all items returned for any other reason. We do understand that unexpected problems can occur, in those instance's you may contact our customer service department for information about returns.
All parts are non-refundable.
All used items are non-returnable.
Control Panels and all Electrical starters are non-returnable.

All Tsurumi products come standard with a two years warrantee. We keep extensive records but, ask you to always print out your order and keep it for your records for all warranty requests. Any modifications done to the pumps, voids the manufacturers warrantee.  
Ordering
Our website is extremely secure. All orders placed on our website will be shipped the same day placed. If you are not comfortable placing an order online, you may contact our customer service department and place your order over the phone. Not all pictures are of the actual product, please read the description for actual details.
Payment, Pricing & Promotions
We accept Mastercard, Visa, Amex, Discover, Google Checkout, Paypal and bank wires. Our prices will not be beaten. Should you find a lower price on any item we sell, simply contact us with the link and we will match the price plus 10% of the price difference. To qualify for the price match, the company advertising the price must have the items available for sale and be an authorized Tsurumi reseller. There are companies out there that advertise products they no longer have access to.
Viewing Orders
Your account information will always be available for your viewing. All orders placed online will be available for viewing for as long as you keep your account.
Liability
IN NO EVENT SHALL TSURUMIPUMPSALES.COM, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE. INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE.